CANCELLATION AND REFUND CONDITIONS
CONSUMER RIGHTS
WITHDRAWAL & CANCELLATION RETURN TERMS
GENERAL
If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
Buyers are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they have purchased.
Shipping charges, which are product shipping costs, will be paid by the buyers.
Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 (thirty) days. If the product is not delivered within this period, the Buyers may terminate the contract.
The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.
In the event that the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 (three) days after learning of this situation. The total price must be returned to the Buyer within 14 (fourteen) days.
IF THE PURCHASED PRODUCT IS NOT PAYABLE
If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.
SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD
If it is determined that the credit card to which the buyer pays is used unfairly by unauthorized persons after the product is delivered, and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer shall pay the Seller for the shipping cost of the product subject to the contract within 3 (three) days. must be returned to the Seller.
IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR UNNECTED REASONS
If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product, or the delay of delivery until the obstacle is removed. If the buyer cancels the order, if he has made the payment in cash, this fee is paid in cash within 14 (fourteen) days from the cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 (fourteen) days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 (two-three) weeks.
BUYER'S OBLIGATION TO CHECK THE PRODUCT
The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The buyer must carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The invoice must be returned along with the product.
RIGHT OF WITHDRAWAL
The Buyer may exercise his right of withdrawal from the contract by rejecting the goods without any legal or criminal responsibility and without giving any reason, provided that he notifies the Seller via the contact information below, within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated.
CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL
COMPANY NAME/TITLE: GLOWLEATHER LEATHER INDUSTRY TRADE LIMITED COMPANY
ADDRESS: SINANPASA DISTRICT HASFIRIN STREET SINANPASA BUSINESS CENTER NO:5/362 BESIKTAS, ISTANBUL
EMAIL: hello@glowleather.com
PHONE: +90 5317263767
DURATION OF THE RIGHT OF WITHDRAWAL
If it is a service purchased by the buyer, this 14 (fourteen) day period starts from the date of signing the contract. The right of withdrawal cannot be used in service contracts where the performance of the service has started with the approval of the consumer before the right of withdrawal expires.
The costs arising from the use of the right of withdrawal belong to the Seller.
In order to exercise the right of withdrawal, a written notification must be given to the Seller by registered mail, fax or e-mail within 14 (fourteen) days, and the product must not be used within the framework of the provisions of the "Products for which the Right of Withdrawal cannot be exercised" regulated in this contract.
USE OF THE RIGHT OF WITHDRAWAL
The invoice of the product delivered to the (third) person or the Buyer, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless the Return Invoice is issued.)
The return form must be delivered complete and undamaged, together with the box, packaging, standard accessories, if any, of the products to be returned.
RETURN TERMS
The Seller is obliged to return the total price and the documents that put the Buyer under debt to the Buyer within 10 (ten) days at the latest after the notification of withdrawal is received, and to return the goods within 20 (twenty) days.
If there is a decrease in the value of the goods due to the Buyer's defect or if the return becomes impossible, the Buyer is obliged to compensate the Seller's losses at the rate of his defect. However, the Buyer is not responsible for changes and deteriorations that occur due to the proper use of the goods or products within the right of withdrawal period.
In case of falling below the campaign limit amount set by the Seller due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.
PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL
Underwear, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of spoiling quickly or that are likely to expire, which are prepared in line with the Buyer's request or clearly personal needs and are not suitable for return, are delivered to the Buyer. Products that are not suitable for return in terms of health and hygiene if their packaging is opened by the Buyer after delivery, products that are mixed with other products after delivery and cannot be separated due to their nature, goods related to periodicals such as newspapers and magazines, except those provided under the subscription agreement, can be performed instantly in electronic environment. As per the regulation, it is not possible to return the services provided or the intangible goods delivered to the consumer immediately, audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if the package has been opened by the Buyer. . In addition, before the expiry of the right of withdrawal, it is not possible to use the right of withdrawal regarding the services that have been started with the approval of the consumer, as per the regulation.
In order to return cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, ribbon, etc.), their packages are unopened, untested, intact. and they must be unused.
STATUS OF DEFAULT AND LEGAL CONSEQUENCES
The buyer accepts, declares and undertakes that he will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder and the bank in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action and claim the expenses and attorney's fees from the Buyer, and in any case, in the event that the Buyer defaults due to its debt, the Buyer agrees to pay the Seller's loss and damage due to the delayed performance of the debt.
PAYMENT AND DELIVERY
You can make a Bank Transfer or EFT (Electronic Fund Transfer) to our Yapı ve Kredi Bank account (TL) .
You can take advantage of online single payment or online installment opportunities for all kinds of credit cards with your credit cards on our site. In your online payments, the amount will be withdrawn from your credit card at the end of your order.